Crisis Assistance Program Guidelines

Our office is located at 223 N. Prospect Street, Suite 403, Hagerstown. If you would like more information, please contact us by calling 240-329-9387 or emailing

Valor Ministries offers financial assistance for rent, security deposits, and utility shutoffs.  We also provide support services for baby supplies, clothing, IDs, and Birth Certificates.  All services are provided without regard to race, color, religion, national origin, sex or handicap.


Rent and utility assistance is available on Monday through Wednesday from 9:30am-1:30pm by appointment only.  In addition, clients must:


  1. Be adult residents (16+) of Washington County, MD at least 30 days.
  2. Present photo ID and income verification upon application.
  3. Be at or below 50% of area median income or 30% for those who are homeless as defined by HUD guidelines.
  4. Go to CAC first. They must also go to DSS if they have children.
  5. Sign a confidentiality agreement, client consent/release of information authorization, and homeless certification.
  6. Have an initial consultation with a case manager, answer all questions on the VM client assessment form and provide details about their monthly income/expenses.
  7. All information provided to Valor Ministries will be shared with partnering organizations through HMIS. If permission is denied, client will not be assisted.
  8. If the client states they have been to other agencies and have been turned down, we ask for paperwork confirming the denial or names of the people they worked with.
  9. If the client is unemployed, we request they complete up to four classroom or volunteer hours to receive aid; some disabilities and circumstances exempt clients from fulfilling this obligation.
  10. We then begin verifying client’s statements for accuracy. We call or send emails to verify their claims, check HMIS for prior community assistance, verify funds pledged and/or client contributions, confirm compliance of requirements for assistance (attending classes, providing additional paperwork, etc.), communicate with landlord, housing authority, or utility provider, and ask for further details so we make an informed decision as to aid.
  11. We also contact other service providers directly on behalf of the client in order to alleviate some of the stress they are experiencing.
  12. Decisions are not made on-the-spot and can take up to 7 business days due to the verification process. Collaborating with all parties involved can also increase the time needed to bring resources together to meet client’s need.
  13. If clients do not have enough income to maintain their stability, assistance will most likely not be given.
  14. All pledges are pending proof of balance paid.
  15. If client fails to attend scheduled class or return with requested paperwork by target date, the request for assistance may be denied.
  16. Typically, Valor Ministries only helps clients financially one time per year. Clients who come back year after year for the same type of assistance may also be denied.
  17. Valor Ministries always offers additional services to those they turn down, such a mentoring, budget counseling, life skills and job preparedness training, etc.


 Support Services and distribution times are currently offered on Mondays/Tuesdays/Wednesdays/Fridays from 9:30am-1:30pm by appointment only or immediately after each class.


  1. Clients who receive support services must adhere to all the requirements listed above for financial aid.
  2. Failure to comply with the requirements will limit client’s access to Valor Ministries’ services.
  3. If there is any change in the information provided on the assessment form, clients must notify Valor Ministries immediately.
  4. Valor Ministries reserves the right to determine how often the supplies are distributed. Days and times may change without notice based on product.
  5. Valor Ministries’ staff and volunteers cannot guarantee specific amounts or products received by recipients.
  6. Being in the program is a privilege and not a right.
  7. Recipients must attend life development classes in order to receive baby supplies, clothing, IDs, Birth Certificates, etc.
  8. To receive, baby supplies, recipients can take as many classes as they’d like, however, they can only receive supplies one time per week.
  9. Additionally, recipients can chose to accumulate points instead of taking baby supplies after each class. Each class = 10 points. Once a recipient reaches 200 points, they are then eligible to receive larger priced baby items such as cribs, strollers, etc.
  10. Clients must fall within the following categories in order to receive career clothing from the Draped with Confidence Boutique:
  11. Category 1:  Anyone with a scheduled job interview and/or has recently started working.
  12. Clients in this category should be someone who has been referred to us by other agencies or we can verify the information; not just “I’m going to be looking for a job.”
  13. Category 2: Anyone who is beginning a volunteer position as required for receiving TCA through DSS, HHA housing requirements, and school or court ordered service hours.
  14. Category 3: Someone who has an urgent/emergency need, such as a victim of domestic violence who has been displaced; or other types of emergency such as losing all their clothes as a result of eviction, house fire, etc.
  15. Recipients can obtain 3 outfits once every 3 months.
  16. The sale or exchange, in any way, of any supply received from Valor Ministries’ Support Services Program is strictly prohibited.


VALOR MINISTRIES, INC. DOES NOT GUARANTEE FULL OR PARTIAL ASSISTANCE.  If a client fails to attend their scheduled classes or return with requested paperwork by the agreed upon target date, their request for assistance will automatically be denied. Taking classes does not guarantee payment toward your financial assistance request. The Valor Crisis and Training Center reserves the right to deny any request where falsified information is given; information is unable to be verified in writing; multiple names are used as head of household; proven finances (such as wages, SSI, SSDI, Child support, etc.) does not sustain their household; or other non-descriptive situations appear.